What is a Cloud 9 Account & why do I need one?
A Cloud 9 Account is your personal profile. You are required to have an account to book your cabin. It will allow you to access and update your reservation as well as track your valuable trip history. It is also a place where you can provide us with additional information that will help make your travels smoother.
What is a Pre-book Token and how do I get one?
A Pre-book "Token" is simply the unique code that you will use to access the booking pages during the cabin selection. The Token code will go live at a specific time during these dates and will allow you to choose your cabin. Only one cabin can be booked per Token and Tokens are non-transferable. Any reservation placed where the "Lead Passenger" (the person that placed the reservation) is not the Token holder will be cancelled.
What if I didn't purchase a Pre-book?
Holy Ship! normally sells out during the Pre-book period. If you want to come on Holy Ship! but did not purchase a Pre-book, be sure to join the wait list!
Whoops! I bought a 8.0 Pre-book but want to sail on 9.0 Can I switch it?
No. Pre-books are non-transferable between sailings.
When does a Pre-book become a cabin?
Cabin selection for pre-book holders takes place the week after the Official Announcement. You will receive a "Token" with a specific date and time that can be converted into a cabin for Holy Ship! 2017.
Will I be able to have two people in a single occupancy room?
No. These cabins hold a maximum of one passenger.
How is my Pre-book password date and time determined?
Your Pre-book Token redemption date and time are determined by both your trip history and how early you purchased your Pre-book.
What is the Pre-book Cancellation Policy?
Those who Pre-book will have 14 days from the initial annoucement of Holy Ship! 2017 to cancel that Pre-book for a full refund minus a $50 administrative fee. Beginning 15 days after the initial announcement, or upon redeeming your Prebook token for a cabin, your $250 prebook credit will be subject to the standard cancellation policies outlined in the event terms and conditions. Additional Terms & Conditions will apply, which you will agree to once you purchase your cabin on Holy Ship!
How do I make a payment?
There is the option to sign up for FREE automatic billing. You can find out the details of that information HERE.

You can also choose to enroll in the ACH Program which will automatically be withdrawn from a bank account or credit card.
 Learn more HERE

You can choose not to participate in either, it will then be your responsibility to make the scheduled payments on time. A late payment fee of $35 will be applied to the lead guest of reservations that do not meet the scheduled payment dates. 
Do I have to pay by credit card?

Beats At Sea, LLC accepts major credit cards including Visa, Mastercard, and Discover. Cashier's checks and money orders are acceptable & encouraged forms for making future payments but the initial deposit must be paid by credit card at the time of booking. You can also enroll in our ACH Program to use a bank account to set up automatic payments free HERE.

If sending a cashier's check or money order, please make them payable to Beats At Sea, LLC and send to:

Cloud 9 Adventures c/o Travel Department
405 SE Mizner Blvd. Suite 68  
Boca Raton, FL 33432

Does Beats At Sea automatically charge my credit card on the payment due dates?

NO!  We will NOT automatically charge the credit card on file.  It is each guest's responsibility to make the scheduled payments on time.  A late payment fee of $35 will be applied to reservations that do not meet the scheduled payment dates.  

*This does not apply to those guests who opt into the Automatic Billing Payment Plan.